HOW DID WE DO? COMPLETE THE SURVEY AND TELL US HOW WE DID.

First, tell us about you.

First Name:*
Last Name:*
E-mail Address:*
What is your age?*
What is your gender?*

How long have you been a user of our service?*



Name of Consumer Service Representative
 

Now, let us know how we are doing.

In your experience, has there been any change in the level of consumer service quality since first becoming our consumer?*
 

Please rate your satisfaction on the following statements, according to your experience with the person who assisted you.

 
When I had a question, the Consumer Service Rep answered my questions promptly.*
 
The Consumer Service Rep was well versed about our service*
 
When the Consumer Service Rep did not know the answer to a question, he/she researched the answer and responded back to me in a timely manner.*
 
When I made a change to my service, the change was processed quickly and correctly.*
 
The Consumer Service Rep maintained a positive attitude and professionalism at all times.*
 
The Consumer Service Rep demonstrated initiative and tenacity in resolving any problems encountered.*
 
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